Delivery and Shipping
More than 95% of our products are available in stock, while some products are manufactured after receiving orders. For products that are in stock, we ship within 24 hours from the time you place your order. We are also offering free shipping for all orders above Rs 199 and have an easy return policy.
Exceptions to Our Shipping and Delivery Policy
We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination.
The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 5 days to 15 days depending on the production requirement and quantity ordered.
Fast and Safe Delivery
Our standard method of shipping is Air Courier for light weight items and Surface Courier for Heavier items. You may expect to receive your order within 1-3 business days from the date from Dispatch of order depending on location.
Heavy items are shipped by ground service/ surface courier. You may expect to receive your order within 3-10 business days from the date of shipment depending on location.
Inspect your order. Do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe, please let us know. Tracking information is provided via email for all orders. On occasion, orders may be delivered to a person other than yourself. This may include a family member, neighbour, co-worker, or property manager. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
Other factors include delay in delivery through the courier partner, transporters strike etc. Aiesy Home will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the goods howsoever caused.
Cancellation of order
We reserve the right to cancel any order without any explanation for doing so, under situations where we are not able to meet the requirement of the order placed, or the order so placed/cancelled does not comply with our policy, or for any other reason. However, we will ensure that any communication regarding cancellation of an order so cancelled is intimated within appropriate time frame to the concerned, person and any applicable refund is made within a reasonable time period. In case of product orders cancelled by us due to unavailability of products or delays in fulfilment, we will provide 100% refund for that product. Refund will be processed through the same online mode in 2-3 working days.
Customer Order Cancellation Policy
If you made a mistake when placing an order, you can contact Customer Support to cancel the order without any charges, provided it has not already left our warehouse (typically same day). Beyond this timeframe, you may cancel the order with a 10% restocking fee. The balance amount will be refunded to you or will get transfer to Aiesy Home Credits account which will be valid for 6 months from date of issue.
Purchases made from a sale catalogue are not eligible for cancellation or exchange.
- All products sold on AIESY HOME are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
All decisions made by aiesyhome.com
Your satisfaction is essential to us. Aiesy Home offers hassle-free returns & exchanges within the guidelines below: